Protecting your personal information is important to The Hair Addict referred to as (“The Hair Addict”, “we”, “our” or “us”). We strive to maintain our customers’ trust. 

This privacy policy explains how The Hair Addict (the “Site” or “we”) uses and protects any information that you provide when you use this website. The Hair Addict is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.The Hair Addict may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes made

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

What we collect:

The types of information we collect depend on the nature of your interaction with us. We may collect personal information such as:

• Contact information such as your name, billing address, shipping address, telephone number, email address
• Account information such as username and password
• Order & Refund history
• Payment information such as method of payment, credit and debit card information, amount paid and signature
• Demographic information such as age, language preferences and other demographic information

• Information about the devices you use to shop online

• Certain information and data that may be collected when you visit a website, such as pages viewed, your IP address, browser information, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks, cookies and other online identifiers, or information collected when you interact with us on social media sites or through our electronic communications

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. 

How We Collect Your Personal Information

• Create an account on our website
• Order, purchase, exchange, return, or cancel an order for, any of our products or services, whether through a website or in our retail stores

•  Contact us or make an inquiry about any of our products or services
• Communicate with our customer service representatives
• Sign up to receive catalogs and/or emails and information about new and limited-edition products, special offers, events or other news
• Participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products and services

• Engage with us on our social media platforms

Cookies and Similar Technologies

• We may use tracking tools like cookies, web beacons and pixel tags that collect data while you browse and maintain a record of your visit. These technologies help us improve the Websites and deliver more personalized service based on your online behavior. We also use cookies to assist with anonymous site traffic analysis, which i

• Most web browsers automatically accept cookies. If you would prefer to prevent your device from accepting our cookies, you may follow your internet browser’s steps for doing so on each device you use. Please note, however, that if you do disable cookies, you may not be able to shop on or access certain sections of our Websites. Also, your mobile device may not give you the ability to control cookies.

How We Disclose Your Personal Information

The Hair Addict does not sell or rent our customers’ personal information to any third party. However, in the normal course of business we may share some of your personal information with our related parties and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.

Service Providers

We may disclose or make available personal information to third party service providers for processing or other purposes that support or facilitate our business operations or provide services on our behalf, such as for shipping, payment card processing, supporting the content, operation and maintenance of our Websites, facilitating and collecting customer reviews, and conducting surveys, contests, sweepstakes and other promotions. We contractually require all such service providers to keep your information confidential and secure, and to have privacy policies and practices with respect to personal information that are comparable to ours.

Sale Of Business

The Hair Addict may disclose personal information we have about you in connection with a potential or actual purchase, sale, lease, merger, amalgamation or other type of acquisition, disposition or financing of all or part of our business or assets.

Consent

By submitting personal information to The Hair Addict or its service providers, you agree that The Hair Addict may collect your personal information and you consent to the use and disclosure of your personal information in accordance with this Privacy Policy and as permitted or required by law.

THE HAIR ADDICT takes reasonable steps to protect personal information in our control against loss, theft, and unauthorized access, disclosure or misuse with administrative, technical and physical safeguards appropriate to the sensitivity of the personal information.

If you create an account on a Website, you will need to set a password to access your online account. We strongly recommend that you set a strong password including a combination of letters (including a mix of upper and lower case), numbers and special characters, and do not disclose your password to anyone. The Hair Addict will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or email messages).

You should also be aware that certain aspects of the websites are not confidential and are available for public viewing. For example, any submissions that you post to any publicly available online forum or blogs or other publicly available features of the Websites are not confidential and may be viewed by other users of the Websites. By making personal information publicly available where the websites allow you to do so, you consent to such publication by The Hair Addict or its service providers.

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