Thank you for choosing The Hair Addict as your preferred destination for all your hair care needs. We strive to provide you with the best shopping experience, including prompt and reliable shipping services. Please review our shipping policy below:
1. Shipping Locations:Â
 a. Inside UAE: We offer shipping services within the United Arab Emirates.
 b. Kuwait and Saudi Arabia: We also provide shipping services to Kuwait and Saudi Arabia.
2. Shipping Timeframes:
 a. Inside UAE: Orders shipped within the UAE will be delivered within 48 hours (excluding weekends and public holidays).Â
b. Kuwait and Saudi Arabia: Orders shipped to Kuwait and Saudi Arabia will be delivered within 3-5 business days (excluding weekends and public holidays).
Please note that the mentioned delivery timeframes are estimates and are subject to change due to unforeseen circumstances such as weather conditions, customs clearance procedures, or any other factors beyond our control. We will do our best to ensure timely delivery of your order.
3. Order Processing:Â
a. Upon receiving your order, we will initiate the processing and packaging of your items within 1-2 business days.
 b. Once your order has been processed, you will receive a confirmation email with your tracking number, allowing you to track your shipment.
4. Shipping Providers:
 a. Inside UAE: We work with reliable local shipping providers to ensure safe and timely delivery within the UAE.Â
b. Kuwait and Saudi Arabia: For international shipments to Kuwait and Saudi Arabia, we partner with trusted international couriers to ensure efficient delivery.
5. Shipping Charges:Â
a. Inside UAE: Shipping charges for orders in UAE will be calculated at the checkout based on the weight and dimensions of the package.
b. Kuwait and Saudi Arabia: Shipping charges for orders to Kuwait and Saudi Arabia will be calculated at the checkout based on the weight and dimensions of the package.
6. Customs and Duties:
a. For international orders to Kuwait and Saudi Arabia, any applicable customs duties or taxes imposed by the destination country are the responsibility of the recipient. Please be aware of your country’s customs regulations and any potential charges that may apply.
7. Order Tracking:
If you encounter any issues with tracking your order or have any questions, please reach out to our customer support team for assistance.
8. Delivery Address:
a. It is essential to provide accurate and complete delivery information when placing your order. We will not be responsible for any delays or non-delivery resulting from the customer’s incorrect or incomplete address details.
9. Shipment Delays:
a. While we strive to ensure timely delivery, certain factors beyond our control may cause delays in shipping. In such cases, we will make every effort to keep you informed regarding the status of your order and the expected delivery timeframe.
10. Order Modifications or Cancellations:
a. Once an order has been placed, modifications or cancellations may not be possible. Please ensure the accuracy of your order before finalizing the purchase. Please contact our customer support team immediately for any urgent changes or inquiries.
If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer support team for assistance. We appreciate your trust in The Hair Addict and look forward to serving you with exceptional service and high-quality products.