Shipping Policy

Our orders take up to 3 to 5 working days to arrive.
It is preferable for orders to be placed before 5:00 PM on Sundays to Thursdays in order to be counted as placed during that business day. Example: If an order is placed at 8:00 PM on a Sunday then the order will be counted as placed on Monday.

If your order exceeded 5 working days or you received it and have a complaint/inquiry please fill in this FORM.

Domestic Shiping prices:

Shipping costs are EGP 45.00 for Cairo and Giza, 50.00 for Alexandria, and 60.00 EGP for other governments.

The products will arrive after a maximum of 10 days from the order placement date.

Return Policy

Details on replacing /returning a product:

If the product is defective due to shipping, please return it upon delivery/ do not accept the product.

It is within your right as a customer to replace a product you ordered within three days of receiving the product if the product is defective due to manufacturing.

Please note that you are not entitled to a replacement if it is not within three days.

If you would like to return a product:
please return it upon delivery and through filling this FORM within 24 hours


There are a few scenarios where it is difficult for us to support returns:


When are ‘Returns’ not possible?

  • Return request is made outside the specified time frame, of 7 days from delivery, or 14 days for defective items.
  • The product is used, damaged, or is not in the same condition as you received it.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you’ve received including Price Tags, Labels, Original Packing, Freebies & Accessories.
  • Fragile items, hygiene-related items.

International Shipment Terms

If your international order exceeds 10 -15 working days or you receive it and have a complaint/inquiry please fill in this… FORM

  • Order tracking is possible via the link in the confirmation email.
  • You will receive an E-mail with the tracking link & number so you can track your order after it has been dispatched.
  • For further inquiries please contact us on WhatsApp +20 120 033 2423 or email us at customer.support@thehairaddict.net with the details of your order).
  • Order Cancellation is only possible within the same calendar day; Bank fees will be deducted upon cancelation.
  • For Gulf Countries will be 6-15 working days from dispatch date which will be informed via Email.
  • For USA/EU 6-15 working days from dispatch date which will be informed via Email.